FAQ 2017-03-16T17:04:16+00:00

Table of Content:

What is HAVIT Online
Which countries does HAVIT Online support?
How much does shipping cost? And how long does it take?
Are the tax and tariff covered in the product price?
What if I need to return products ordered on HAVIT Online?
If I have problems about my orders / products purchased on HAVIT Online, what should I do?
Do I need to register an account before placing order?
What payment options do I have?
What currency do you accept?
How to register or login my account?
What if I forgot my password?
How can change my password, update my email address, and edit my billing address?

 

  1. What is HAVIT Online

HAVIT Online (Prohavit.com) is an eCommerce site built and own by HAVIT, and it sells HAVIT’s PC & Mobile electronic products. HAVIT Online is another attempt of ours to reach more customers out there and to provide customized and one-stop shopping experience for our customers.

  1. Which countries & area does HAVIT Online support?

Currently we provide free international shipping to 52 countries & area worldwide. We will support more countries in the future, and before then, you can always shop from our Aliexpress store (Click here or click Aliexpress links in product detail pages), where we provides free worldwide shipping. Here’s a list of the countries we currently sell to:

  • Australia
  • Brunei
  • Cambodia, Canada
  • EU countries (Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, France, Finland, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Spain, Slovakia, Slovenia, Sweden, United Kingdom)
  • Hong Kong
  • India, Indonesia
  • Japan
  • Laos, Liechtenstein
  • Macau, Malaysia, Mexico
  • New Zealand, Norway
  • Philippines
  • Russia
  • Singapore, South Korea, Switzerland
  • Taiwan, Thailand
  • United Arab Emirates, United States
  • Vietnam
  1. How much does shipping cost? And how long does it takes?

OptionsApply toShipping Time*Cost
Free Standard ShippingUnited States, Canada, United Kingdom4-7 Business Days$0
Express ShippingUnited States, Canada, United Kingdom
& Other EU Countries
2-3 Business Days (United States, Canada, United Kingdom)
4-7 Business Days(Other EU Countries)
$4-$11
Free International ShippingAll shipping countries & area
(Except for European Union countries)
15-39 Business Days$0
International Express ShippingAll shipping countries & area4-15 Business Days$4-$20
 * Shipping time stated is estimation, and is not guaranteed.
  1. Are the tax and tariff covered in the product price?

As there are different tax and tariff regulations in different countries, the tax and tariff are not covered in the product prices, and you may have to pay them when the product arrive at your local customs. However, as peripheral products are not expensive, they don’t incur tax and tariff in most cases.

  1. What if I need to return products ordered on HAVIT Online?

Please refer to this page.

  1. If I have problems about my orders / products purchased on HAVIT Online, what should I do?

Please visit this page to contact us.

  1. Do I need to register an account before placing order?

No you don’t, however, we suggest you register one, because it will be easier to purchase and manage your orders, also we may have member-only promotion in the future.

  1. What payment options do I have?

We now supports PayPal, eNETS, MOLPay, POLi, QIWI, SOFORT & TrustPay, and you can pay with credit card via PayPal.

  1. What currencies do you accept?

We currently accept United States Dollars & Canadian Dollars.

  1. How to register or login my account?

To register an account, please visit Register/Log In on the upper right conner, and fill out the form under “Register” section. To login, visit the same page, and enter user name or email and password under “Login” section

  1. What if I forgot my password?

Please visit this page to reset password

  1. How can change my password, update my email address, and edit my billing address?

After logged in, visit “My Account” on the upper right corner to edit your account.

Free Shipping to 25 Countries & Area | 30-day Money-Back Guarantee | 1 Year Warranty | Free Support